A Panasonic Toughbook to meet every Yorkshire Water mobile workers' needs
Operating more than 700 water and sewage treatment works and 120 reservoirs, Yorkshire Water supplies around 1.3 billion litres of drinking water each day and collects, treats and disposes of about one billion litres of waste water safely back into the environment – all using 84,000 kilometres of pipeline.
Operating more than 700 water and sewage treatment works and 120 reservoirs, Yorkshire Water supplies around 1.3 billion litres of drinking water each day and collects, treats and disposes of about one billion litres of waste water safely back into the environment - all using 84,000 kilometres of pipeline.
Yorkshire Water has worked closely with Panasonic Toughbook for almost 15 years to ensure its staff has the best mobile technology to hand to continuously improve their service.
With more than 1,500 Panasonic devices deployed to its mobile workforce, Yorkshire Water uses the Panasonic Toughbook notebooks to improve the efficiency of its teams whether in the hands of its customer-facing staff, field engineers and technicians or contractors.
Meeting different needs
As part of a major asset replacement scheme, Yorkshire Water recently re-examined the range of mobile devices available and their suitability for different job roles.
“When we first started to use Panasonic mobile technology, almost 15 years ago, we deployed one type of rugged device but because of the changes in our business and advances in mobile technology that approach has changed significantly over time,” explained Darren Metcalfe, Client Services Engineering Team Leader at Yorkshire Water. “Today, we let the requirements of the different field staff help define the type of Panasonic Toughbook notebooks we deploy.”
Transforming the way utilities work
From the ultra-durable, fully rugged Toughbook CF-19, to the larger screen and balanced mobility of the CF-53, right through to the fully flexible CF-C2, Yorkshire Water are benefiting every day from the built-for-purpose capabilities of Toughbook.
After reviewing the range of Panasonic Toughbook notebooks and Toughpad tablets available and conducting pilot projects, Yorkshire Water is now deploying three different Panasonic devices.
Customer facing requirements
The water company is rolling-out Panasonic Toughbook
CF-C2 notebooks, one of the most durable and flexible business convertible PCs in the market, for its customer-facing mobile workers such as meter readers. This semi-rugged device is ideal for displaying information to customers in a PC or tablet format, is lighter than its fully rugged counterparts and has a hand strap for easily holding in one hand and recording information.
Viewing screens & legacy systems
Employees such as Yorkshire Water’s Meica Engineers who commission new sites and maintain systems, use the semi-rugged Panasonic Toughbook CF-53 notebooks. These engineers require a larger, 14 inch HD screen to view detailed system drawings and the ability to connect the notebook to legacy systems for system monitoring and diagnostics.
The mobile office
Yorkshire Water’s field technicians, including clean water and waste water technicians, as well as its works contractors use the fully rugged Panasonic Toughbook CF-19 notebooks. These devices are designed to deal with the harshest weather conditions in the field.
World-class connectivity options, performance, portability and unrivalled durability mean they ensure access to data and applications in the challenging environments of the utilities sector. So mobile professionals are able to deliver better service, work smarter and be more productive than ever before.
They travel with the staff and are used to receive and record real-time job information, identify work locations and assets using the GIS capabilities and provide access to the mobile office wherever they are required.
“Whatever the job and device they use, the Panasonic Toughbook notebooks are the most essential piece of kit for our mobile workers,” said Darren. “They are their lifeline to the organisation.”
“We continue to use Panasonic because they listen and respond to our needs. As our business has become more customer-centric, we have required different mobile tools for different jobs and time and time again Panasonic have met that need.”
“Whatever the device, they are reliable and designed specifically for the mobile worker whether it’s the daylight viewable screens, the long-lasting battery lives, warranty and repairs or rugged design. They also all operate in a similar, intuitive manner making it easy for our staff to adapt to new devices as required.”
Paul Davidson, Corporate Sales Manager for Utilities at Panasonic Toughbook, said: “Yorkshire Water is an organisation at the forefront of mobile technology use in their industry. The company understands that providing mobile workers with the right specialist computing tools, tailored to their needs, delivers huge improvements in productivity and a more effective workforce.”